Supporting hundreds to thousands of computers and devices for you
PCWizrd makes managing your computers as easy as possible for you and your employees. PCWizrd ensures your employees have the tools they need to get their jobs done. Our WITS Desktop is tailor-made for companies who have IT staff dedicated to projects but who are constantly solving problems for employees, keeping them from mission critical tasks.
From initial device imaging to ongoing updates to keeping a standing inventory of swap-able machines, PCWizrd provides everything required for even the most complex environments.
WITS Desktop goes beyond just putting computers on desks, WITS Desktop includes first and second line service desk support.
WITS Desktop lets your internal IT staff stay focused on business critical applications and projects while PCWizrd takes care of day-to-day IT and technology issues for your employees.
WITS Desktop Solution Includes:
- Purchasing systems
- Patch and update management
- Firmware management
- Desktop image management
- Service Desk Support team based in Atlantic & Western Canada
- Technical support for standard end-user systems and your custom applications
- Hand off to internal IT for network, server, and in-depth support
- Live answer and high first call resolution rates
- On-site support if required
- 24/7 support available
- Integrated tools identify and solve problems proactively
- Measurable service levels customized for your needs
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